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Terms & Conditions

Orders are accepted and goods supplied subject to the following terms and conditions, which (unless otherwise agreed in writing) shall override any terms or conditions by the buyer whether in the order or in any negotiations.

PLEASE NOTE Minimum initial order value is £100

(for subsequent orders there is no minimum order value).

Orders – Fax/E-mail/Post/Phone

All goods supplied on firm sale (no sale or return)
Please use warehouse codes for speedier processing
If required request substitute titles to allow for out of stock items

Cash & Carry Customers

New customer’s who wish to pay by cheque must make prior arrangements; please telephone our accounts department before visiting the warhouse. Opening hours 9.00 – 5.00 monday to thursday (9.00 – 4.00 friday)

Next day delivery - Monday to Friday

Orders received by 2.00 pm are guaranteed same day despatch; we cannot be liable for the consequence of any delay in delivery. Please notify us within three days of order date of any non-delivery Please note: scotish highlands/ireland/offshore can take 3 to 5 days
Carriage Charges
Goods value below £100 £7
Goods value above £100 £5
Saturday delivery £15 Surcharge
Timed AM delivery Please request details
Scotland / Offshore £10 Per carton (Max 20K) Royal Mail

Export – See ‘Export Terms & Conditions’

Goods are supplied ‘ex works’ the customer is responsible for carriage/insurance charges, the goods are at the customers risk once they leave our warehouse, please supply your shipper’s details

Method Of Payment

Credit/debit cards
Complete a ‘credit/debit card registration form’ once this is approved goods will be despatched.

Cash/Postal Orders/Bank Draft
Use registered post – goods will be despatched on the day of receipt.

Bank transfer
Please request details

Please request a ‘cheque registration form’ for completion Once approved goods can be despatched. To allow for out of stock items Please leave amount blank and endorse ‘amount not to exceed ‘…………..’

Credit/debit cards

Please note: credit card orders must be delivered to the registered address of the cardholder. Goods collected from the warehouse will only be released to the cardholder/s on presentation of their card. There are no charges for credit/debit card transactions

Re-presented/returned cheques

A bank charge of £15 will be debited to the customers account & future cheques will be cleared before despatch of goods.


All prices quoted are strictly nett and are subject to vat at the standard rate which is currently 20%

Quantity discounts – bulk orders only

Are offered on individual titles/ranges, please request details of our special offers which are updated on a regular basis


Claims must be received by us in writing within 7 days of the invoice date. Mis-ships & damaged items will be credited when goods are returned


Faulty goods must be authorised for retun within 60 days of supply, these will only be accepted with an authoristion number and label, only faulty goods with manufacturer’s faults are accepted. Please note: scratched cd’s are not accepted for return, please do not accept them back from your customer


All prices/charges quoted are exclusive of vat

Title Of Goods

The property in the goods shall pass to the buyer/s on payment of the full purchase price, but the buyer/s shall be liable for any loss or damage howsoever occasioned to the goods whilst in their possession or under their control. Notwithstanding that the property therein has not passed to the buyer


If you require any further information or advice we will be happy to hear from you